ForHealth Technologies offers IntelliFill i.v. users the finest in support and service.

We provide customer support 24 hours a day, 7 days a week, 365 days a year. Our Customer Support Group of professionals represent more than 70 years of experience in the robotics and medical-device fields. Our centralized Customer Support Group is located at our Daytona Beach office, while our full-time Field Service Engineers (FSEs) are based throughout the country. Our FSE coverage is complemented by Medical Equipment Repair Associates (MERA), which has hundreds of field engineers located in 72 service offices throughout the U.S.

To provide quick delivery of replacement parts for your IntelliFill i.v., we have located a full complement of spare parts at several UPS depots across the country, which can be accessed by our field agents.

When to call Customer Support

Our goal is to provide a “one-call” resource to make you as productive as possible in the implementation, training and ongoing operation of our device.

If you call during our non-regular-business hours (outside of 8:00 a.m. to 5:00 p.m. ET), you may be asked to leave a message for a call back from a support specialist. In this event, you can expect a return call within two hours.

Although many support issues can be resolved remotely, if you need on-site support we will dispatch a service technician to be at your site no later than the next business day. If a situation requires immediate attention we can be on-site in eight hours or less.